A source-based guide to responsibilities, costs and limits when comparing online healthcare access. Published by Prescrivia, which has a commercial interest in its platform.
Assessment requests are subject to independent doctor review. Treatment, prescription, fulfilment, and delivery are not guaranteed.
Intermediary notice: Prescrivia connects patients with independent doctors and licensed pharmacies. We do not provide medical advice, employ doctors, or sell medicines. All medical decisions are made by independent healthcare professionals, and prescription-only medicines require a valid prescription. Treatment is not guaranteed — whether a prescription is issued depends on an independent doctor's clinical assessment.
This table compares public positioning and service models. Details can vary by country, service and legal terms. Check the linked sources for current information relevant to your situation.
| Category | Prescrivia | Dokteronline | ZAVA (Germany) | Other services |
|---|---|---|---|---|
| Role and evidence | Pre-production technology intermediary; public terms describe independent doctors and licensed pharmacies. | Current country-specific terms not verified in this edition. | German page describes an online medical practice using questionnaires. | Identify whether the service is a clinic, pharmacy, intermediary or mixed model. |
| Clinical decision | Independent doctor decides; a request can be declined or referred for in-person care. | Current clinical-decision terms not verified in this edition. | German page says prescribing is not guaranteed and in-person referral may be needed. | Check clinician registration, scope and follow-up; reject guaranteed prescriptions. |
| Pharmacy route | Separate pharmacy checks; lawful supply and stock must be confirmed. | Current pharmacy arrangements not verified in this edition. | German page describes local pharmacy collection and dispensing through a mail-order pharmacy. | Verify the retailer and exact domain in the relevant authority register. |
| Costs | Check platform, review, pharmacy, delivery and other checkout components; no verified category-price quote here. | Current total costs not verified in this edition. | German page describes medicine and treatment fees; no like-for-like total-price check performed. | Compare the same pack, assessment, destination, renewal period and inclusions. |
| Decline and cancellation | Published terms promise full checkout refund for clinical decline before dispensing. Legal review and execution proof remain pending. | Current refund and withdrawal terms not verified in this edition. | German page describes reimbursement if remote treatment is unsuitable; check applicable terms separately. | Distinguish clinical decline, unavailable stock, voluntary withdrawal and medicine returns. |
| Country availability | Pre-production; this comparison establishes no live country coverage. | Current operational country coverage not verified in this edition. | German source only; no inference about every European country or route. | Check your actual country, service, prescription format and supply route. |
These notes are intentionally narrow. They describe public service models, not medical quality, outcomes, or superiority.
The English terms could not be retrieved for this edition. Current terms, fees, clinician and pharmacy arrangements are therefore marked unverified here. This access gap is not evidence that the service lacks a safeguard or is unsuitable.
Dokteronline terms — not verified in this edition
The German process page describes questionnaire assessment, possible in-person referral, and separate pharmacy collection or mail-order routes. These are attributed public descriptions, not our inspection of delivery, credentials or clinical quality. They do not establish availability outside that country.
ZAVA German process pageNo market-wide survey or ranking was performed. Use the checklist to compare the actual responsible parties, full fees, country restrictions, privacy and complaints routes for each service.
European Commission guidance on the EU common logoUse this checklist before starting any online assessment or pharmacy checkout.
Who makes the clinical decision, and is that doctor registered in the relevant jurisdiction?
Does the service clearly say prescriptions are not guaranteed?
Who dispenses medicine, and can pharmacy registration be verified?
Is pricing itemised before payment, including review, product, delivery, tax, and platform fees?
Does the service explain what happens when online care is not appropriate?
Are privacy, GDPR, complaints, refund, and support routes easy to find?
Answers focus on Prescrivia's role and the limits of online comparison content.
Prescrivia can help you submit an assessment for independent doctor review. A doctor may approve, decline, ask follow-up questions, or recommend in-person care.
Sources checked on 3 October 2026: Prescrivia public terms and operating-status source, ZAVA German process page, and European Commission guidance. Dokteronline terms could not be retrieved and remain unverified. These checks establish public statements only, not clinical quality, licence verification or live transactions.