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Legal

Terms of Service

Last updated: 7 March 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Prescrivia platform ("Platform"), operated by Prescrivia ("we", "us", "our"). By accessing or using our Platform, you agree to these Terms.

Prescrivia operates exclusively as an intermediary technology platform. We do not provide medical services, employ doctors, operate pharmacies, or sell medications.

2. Intermediary Status

Prescrivia is a technology intermediary that facilitates communication between patients, independent EU-registered doctors, and licensed EU pharmacies.

  • We do not provide medical advice, diagnosis, or treatment
  • All medical decisions are made independently by qualified doctors
  • All medications are dispensed by independently licensed pharmacies
  • We do not guarantee that any treatment will be prescribed

3. Eligibility

To use the Platform, you must be at least 18 years of age and a resident of a European Union member state.

4. Your Responsibilities

You agree to provide truthful and accurate medical information and follow all instructions provided by the reviewing doctor.

5. Medical Assessment Process

When you submit a health assessment through our Platform, it is reviewed by an independent EU-registered doctor who exercises full clinical independence.

6. Pricing and Payment

All prices displayed on the Platform are all-inclusive, covering the medical assessment, doctor review, prescription (if approved), medication, and delivery.

7. Refund Policy

If the independent doctor determines that treatment is not appropriate for you, you will receive a full refund of the platform fee.

8. Intellectual Property

All content, design, and functionality of the Platform are owned by Prescrivia and protected by intellectual property laws.

9. Limitation of Liability

As an intermediary platform, Prescrivia is not liable for medical decisions made by independent doctors or medications dispensed by independent pharmacies.

10. Governing Law

These Terms are governed by the laws of the European Union.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the Platform constitutes acceptance of the updated Terms.

12. Contact

If you have questions about these Terms, please contact us or email support@prescrivia.com.